Accounts and Activities

Monitor and manage your customers' digital accounts from the Dashboard.

Introduction

The Accounts section allows you to view, manage, and track all accounts created for your customers.

From this view, you can access key information about each account and manage their transactions in a simple and centralized way.

In the accounts list, you’ll find data such as:

Creation date
Account holder type (individual or legal entity)
Account holder name
Account ID
Available balance
Status

Account Status

Status	Description
ACTIVE	The account has full transactionality. Funds can be deposited and withdrawn.
FROZEN	The account allows incoming funds but blocks outgoing transactions (applies to cases like preventive fraud blocks or legal proceedings).
DISABLED	The account does not allow incoming or outgoing funds.
DELETED	The account does not allow incoming or outgoing funds. Unlike the other three statuses, the deleted account status is terminal (it cannot be changed again). Additionally, an account must have a balance of 0 to be deleted.

Read more information about how digital accounts work in this documentation.

Generate Manual Movement

From the Dashboard, you can create credit or debit movements to apply adjustments to accounts.

Perform P2P Movement

You can transfer money from one account to another by entering the Pomelo Account ID.

Find more details about these movements in this article.

Account Details

The Account Detail view allows you to access complete information about a specific account associated with a user. This section is designed to simplify account, card, and balance management, centralizing all key information on a single screen.

In the account detail view, you can see:

General account and holder information
Balance
Card associated with the account
Other accounts of the same holder

Activities

Manage and control all types of movements generated on the account. From this section, you can also perform credit or debit transactions on the balance.

Activity Types

Type	Description
CARD_PURCHASE	Purchase made with a card (debit or credit) at a physical or digital merchant.
EXTRACASH	Cash withdrawal at the time of making a card purchase at a participating merchant.
CASHOUT_STORE	Cash withdrawal at a store or authorized physical location.
CASHOUT_ATM	Cash withdrawal from an ATM.
BANK_TRANSFER_IN	Money entering the account from an external bank transfer.
BANK_TRANSFER_OUT	Money leaving the account through a bank transfer to another account.
CASHIN	Cash deposited into the account through an authorized channel (e.g., in-store deposit or digital wallet).
CASHOUT	Cash withdrawn from the account without specifying the channel (may include ATMs or stores).
MANUAL_MOVEMENT	Manual movement generated by an operator or system (e.g., an operational adjustment).
CLIENT_PAYMENT	Payment received directly from a customer (for products, services, or as a deposit).
PAYMENT_IN	Incoming payment from a third party.
PAYMENT_OUT	Outgoing payment to a third party.
BILL_PAYMENT_OUT	Payment of a service or utility bill (e.g., electricity, water, internet, etc.).
CASHIN_INVOICE	Money entering the account through the payment of a previously generated invoice.
ARG_TAX_REFUND	Tax refund applied in Argentina.
ARG_TAX_ADJUSTMENT	Tax adjustment related to Argentina, which may be a debit or credit.

From the Dashboard, you can view the following information about each activity:

Movement amount
Currency
Exchange rate
Origin account information
Processing type