Returns

We'll tell you about the return cases that can arise and how we process them.

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Introduction

In this section, we're going to tell you about all the types of returns that can exist within the Pomelo Cards product, from when it is requested or some process generates the return, to when you deposit it into your customers' account. This works the same for all countries and Brand networks (Visa and Mastercard)

Frequently Asked Questions:

Can there only be reversals for a purchase?

No, there can be reversals for any type of operation. The most common ones are reversals for purchases, withdrawals, or extracash:

• REVERSAL_PURCHASE
• REVERSAL_WITHDRAWAL
• REVERSAL_EXTRACASH